Contracts are supposed to keep business moving.
But for many businesses, contracts are often the point where momentum slows down.
Approvals get delayed. Teams struggle with scattered email threads and multiple versions of the same agreement. Legal, sales, procurement, and business teams are all trying to move faster, but disconnected workflows and manual coordination often make the process more stressful than it needs to be.
Over the last few years, contract management has evolved from being viewed as only a legal responsibility to becoming a much broader operational priority.
Businesses today are not just looking for a place to store contracts. They want visibility into what is happening, clarity across teams, and workflows that help people collaborate without unnecessary delays.
At the same time, expectations from legal and business teams are changing rapidly. Teams are expected to review contracts faster, identify risks earlier, improve compliance, and keep business moving without increasing manual workload. This is one of the biggest reasons AI is becoming an increasingly important part of the CLM conversation.
AI is helping organizations simplify many of the repetitive tasks that slow contract workflows down. From faster contract drafting and reviews to identifying important clauses, highlighting risks, and improving visibility across agreements, AI is gradually changing how teams interact with contracts across the business lifecycle.
But technology alone is not the real goal. What organizations increasingly want is a contracting process that feels simpler, more connected, and less fragmented across departments.
Over the last year, one thing became very clear from conversations with customers: teams want contract management to feel less like a disconnected backend process and more like a workflow that actually supports collaboration and business momentum.
That is why this recognition means so much to us.
smartContract CLM has been recognized as a Strong Performer for the second consecutive year in the Gartner Peer Insights™ Voice of the Customer report for Contract Lifecycle Management (CLM), based on verified customer reviews during a set period.
According to Gartner Peer Insights™ data:
- 98% of customers are willing to recommend smartContract
- smartContract holds an overall rating of 4.9/5
- 88% of reviews are 5-star ratings
For us, these numbers represent more than ratings. We believe they reflect the experiences of organizations managing real contract challenges while trying to move faster and stay aligned across teams.
“The most meaningful feedback for us has never been about features alone. It is hearing that teams feel more aligned, more in control, and less burdened by manual contract work. That is what being recognized as a Strong Performer for the second consecutive year represents for us.”
— Amit Garg, Founder at smartContract CLM
Built natively within Salesforce, smartContract helps organizations manage contract workflows directly alongside their sales and business operations. This allows teams to reduce delays caused by fragmented communication, disconnected systems, and constant follow-ups across departments.
More than anything, we believe this recognition reflects a larger shift happening across the CLM market itself. Contract management is no longer only about storing agreements or tracking signatures. It is increasingly about improving visibility, enabling collaboration, reducing operational friction, and helping organizations move with greater confidence.
As AI continues to reshape legal tech and contract workflows, we believe the future of contract management will focus less on manual coordination and more on connected, intelligent, and collaborative processes that help businesses move faster together.
Attribution
Gartner, Voice of the Customer for Contract Lifecycle Management, Peer Contributors, February 2026 and May 2025.
Disclaimer
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content and makes no warranties, expressed or implied, with respect to this content.
About smartContract
smartContract CLM provides contract lifecycle management solutions designed to support contract creation, review, negotiation, and execution workflows. The platform helps organizations manage contracts across legal, sales, and business teams, improving visibility, coordination, and operational efficiency throughout the contract lifecycle.
