Impact First methodology

Practical CLM 2023: Building digital maturity

By 2023, 50% of CLM implementations will fail to deliver expected benefits, Gartner had predicted back in 2019. And as we inch closer to 2023, the frustration with CLM does seem to be increasing even though the technology itself is evolving at a lightning-fast pace. One key reason for the growing CLM pain is companies […]
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CLM implementation

Practical CLM 2023: Breaking the change management impasse

Impressed by the flashy demos and marketing teasers of a CLM vendor, the General Counsel of a well-known conglomerate tried to impose the CLM on the company by a mandate. The expectation was that the tool will completely revolutionize their contracting process. But instead, chaos ensued. Why? Employees weren’t ready to change the processes and […]
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