While there can be many factors that influence the success of extensive LegalTech projects, one of them is most enduring in successful projects: Putting users before technology.As legal departments aim for next-generation capabilities, they need to grasp some fundamental truths. First, legal professionals will not be the only end-users of the technology. Second, they must establish a link between digital investments and business outcomes. Third, achieving buy-in and adoption from their teams is doomed to fail if different departments can’t agree on a common roadmap and strategy.
So how do legal departments ensure the tools being chosen are also the rig.ht fit for end users?